Privacy Policy
This Privacy Policy describes how and when BrightTexts collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through brighttexts.com or its related sites and services.
1. Information we collect
To process and fulfil your order, we receive the information you authorised Brighttexts to share with us. This may include:
- Your name and shipping address
- Email address (for order notifications, communication, and customer service)
- Order details (items purchased, customisation requests, etc.)
If you contact us directly (for a custom order or a question), we may also collect any additional information you volunteer (for example customisation details, preferences, or special notes).
2. How we use your information
We use your personal information only to:
- Fulfil your orders (process payment, prepare items, ship, provide updates)
- Communicate with you about your order (confirmation, shipping updates, customisation questions, support)
- Comply with legal and tax obligations if required
We do not use your personal information for marketing, advertising, or share it with unrelated third parties for marketing purposes without your explicit consent.
3. Sharing of information
We share your information only where necessary to fulfil your order: e.g. with couriers or shipping providers to deliver your package. We do not sell or rent your personal data to third-party marketers.
If required by law (e.g. for tax or regulatory compliance), we may retain and provide relevant information for the necessary period.
4. Data retention
We retain your personal data only as long as is necessary to deliver your order, to respond to any customer service queries, or to comply with legal or tax obligations. Once no longer needed, personally identifiable information is deleted or anonymized.
5. Your rights
If you are in the UK or European Economic Area (EEA), you have rights under the GDPR — including the right to access, correct, or request deletion of your personal data. If you wish to exercise any of these rights, contact us.
6. Use of third-party services
Payment processing, BrightTexts order handling, and shipping are handled through BrightTexts’s own systems and/or external courier services. This policy does not cover their data practices. We recommend reviewing the privacy policies of BrightTexts and any courier or payment provider involved.
7. Changes to this policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll post the updated policy here. We encourage you to check back periodically.